Terms and Conditions

Effective Date: May 7, 2026 · Last Updated: June 2, 2026

Welcome to Prisma. These Terms and Conditions govern your use of our platform and services. Please read them carefully. They explain your ownership of your health records, how we use your data to provide the service, what insights we derive and share with you, additional resources we provide to you, and how we handle disputes. Your privacy and the security of your health information are integral to everything we do - for details, please also review our Privacy Policy.

Table of Contents

  1. What Prisma Does
  2. Your Ownership of Your Health Data
  3. License to Provide the Service
  4. Eligibility and Account
  5. Survey Data and Self-Reported Information
  6. EHR Integration and Records Access
  7. Insights, Aggregation, and Comparative Analytics
  8. Acceptable Use
  9. Intellectual Property
  10. Third-Party Services and Integrations
  11. Disclaimers
  12. Limitation of Liability
  13. Indemnification
  14. Termination
  15. Changes to These Terms
  16. Governing Law and Dispute Resolution
  17. Contact Us

1. What Prisma Does

Aurelis Insights, Inc. ("we," "us," or "our") operates Prisma (the "Platform" or "App"), a health information platform built in partnership with patient advocacy organizations that:

  • Collects health-related information you enter directly through surveys and questionnaires ("Self-Reported Information");
  • Integrates with electronic health record ("EHR") systems with your explicit HIPAA authorization to retrieve your health records ("Health Records");
  • Analyzes your Health Records and Self-Reported Information to generate personalized health summaries and insights; and
  • Presents you with high-level, de-identified comparisons of your data against aggregated data from other users.
  • Provides an ability to record information from your daily life that is relevant to your health.

By using or accessing the App, you agree to be bound by these Terms. If you do not agree, do not continue to use the App. If you use the App on behalf of another individual (for example, as a caregiver or legal guardian), you accept these Terms on their behalf and represent that you have authority to do so.

2. Your Ownership of Your Health Data

Your health data belongs to you. You maintain all right, title, and interest in and to the identifiable Self-Reported Information and Health Records collected through the App on your behalf, as well as any personally identifiable information you provide. We do not claim ownership of your medical records.

This includes records we retrieve through your HIPAA right of access and records retrieved through authorized EHR connections. Your identified data is yours - you control when and whether to share it, and you may request deletion at any time consistent with our Privacy Policy.

3. License to Provide the Service

To operate the App and deliver the features described in these Terms, you grant us license to access, store, process, display, and analyze your Health Records and Self-Reported Information solely for the following purposes:

  • Providing and personalizing the App's features for you;
  • Generating insights and summaries based on your data;
  • Creating de-identified, aggregated analytics used to power comparative features;
  • Identifying potential clinical trial or research study opportunities that may be relevant to your health profile; and
  • Improving and developing the Platform, using only de-identified data for this purpose.

We will not use or share your identifiable health data for advertising, marketing to third parties, or any purpose outside the scope of providing the service to you, without your separate, explicit consent.

This App Does not Provide Medical Advice.

Prisma is a health information platform, not a medical provider, and nothing in the App should be understood as medical advice, diagnostics, or provision of therapeutic recommendations. This App does not create a professional health relationship between you and Aurelis Insights or any of its employees, contractors or partners. Always consult your care team if you have questions about your health, your records, or anything you discover through the App. If you believe you are experiencing a medical emergency of any kind, call 911 immediately. For additional information about EHR Integration and Records Access, reference section 6.

Trial Matching

As an optional feature of the App, and only with your separate, explicit consent, Prisma may:

  • Recommend matches to you for clinical trials and research studies by comparing your de-identified health profile against eligibility criteria for trials and studies in which we or our research partners are involved;
  • Facilitate introductions between you and research teams or sponsor organizations conducting studies you express interest in; and
  • Support clinical research recruitment on behalf of patient advocacy organizations, life sciences companies, and other research partners.

Important disclosures about trial matching:

  • Participation is always voluntary. You will never be required to participate in any research activity as a condition of using any core feature of the App. You may request to opt out from future contact regarding potential research opportunities at any time.
  • Matching is informational, not a referral. A clinical trial match surfaced by the App does not mean you are eligible for that study, nor does it constitute a recommendation that you participate. Eligibility is determined by the trial sponsor's research team or their representative, not by the App.
  • Your data is not shared without consent. We will not share your identifiable health information with any research partner or trial sponsor without your explicit, informed consent, provided separately for each such disclosure.
  • You may opt out at any time. You may withdraw from trial matching features through your account settings without affecting your ability to use the App's other features at any time.

4. Eligibility and Account

You must be at least 18 years of age to use this App. By using the App, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Please notify us immediately at security@ourprisma.com if you become aware of any unauthorized use. We are not liable for losses resulting from unauthorized account access.

5. Survey Data and Self-Reported Information

The App may ask you to complete health surveys, symptom trackers, or other questionnaires. Your participation is always voluntary. Information you provide through these means ("Self-Reported Information") may include details about your health status, symptoms, medications, lifestyle, and related topics.

You represent that the information you submit is truthful and accurate to the best of your knowledge. Submitting false or misleading health information may affect the accuracy of your insights and the integrity of the comparative analytics the Platform provides to all users.

Aurelis Insights owns, and may at its sole discretion modify from time to time, the data structure, format, and platform through which Self-Reported Information is collected, but your underlying identified health information remains yours, subject to our Privacy Policy.

6. EHR Integration and Records Access

With your explicit HIPAA authorization, the App may connect to electronic health record system(s) to retrieve your Health Records. This may include:

  • Medical history, diagnoses, and problem lists
  • Procedure and surgical history
  • Clinical notes
  • Medications and prescription history
  • Lab results and vital signs
  • Claims and insurance records

How We Access Your Records. We may retrieve your Health Records through one or more of the following mechanisms:

  • Direct connection to your health plan or provider portal using credentials you provide;
  • Queries to health information networks and exchanges you authorize us to access.

Your Authorization Is Required and Revocable. EHR access occurs only with your informed, affirmative consent. You may disconnect any data source at any time through your account settings. Disconnecting a source stops future data collection but does not automatically delete information already retrieved - you may separately request deletion of identified data consistent with our Privacy Policy.

Important Limitations. Health Records retrieved through the App are copies obtained through your HIPAA right of access. They are read-only and reflect information maintained by your providers and health plans. We cannot guarantee the completeness, accuracy, or timeliness of records we receive. If you believe information in your records is inaccurate, please contact the relevant provider or health plan directly. If discrepancies exist between Health Records in the App and your actual EHR provider, the records with your EHR remain the source of truth.

Incidental Findings. When we retrieve your Health Records, you may encounter information you did not previously know about. We do not interpret your records. It is your responsibility to discuss anything you discover with your healthcare provider.

Record Completeness. Though we make every effort to do so, we may not be able to retrieve all of your records from all sources. Gaps in your data may affect the accuracy of insights the App generates. We do not assume responsibility for incomplete, delayed, or unavailable records.

7. Insights, Aggregation, and Comparative Analytics

The App analyzes your Health Records and Self-Reported Information to generate:

  • Personal Health Summaries: High-level, AI-assisted summaries of your own health data designed to help you understand and navigate your records.
  • Comparative Insights: Information showing how certain aspects of your health data compare to de-identified, aggregated data from users with similar characteristics (such as age range, condition category, or geographic region).

De-identification and Aggregation. The comparative insights the App provides are derived from data that has been de-identified in accordance with HIPAA Safe Harbor method under 45 CFR §164.514(b). De-identified data is no longer considered personal health information (PHI) under HIPAA guidelines and may be used to generate the population-level analytics that power our comparative features, improve the App, and support research partnerships.

No individual will ever be identifiable from comparative insights presented to you. We maintain technical and administrative safeguards to prevent re-identification of de-identified datasets.

How Comparative Data Works. Comparative insights are derived exclusively from data that has been de-identified in accordance with HIPAA standards. Once de-identified, this data no longer constitutes Protected Health Information under HIPAA. No comparative insight you receive will identify any other individual user and comparative insights provided to other users will not identify you.

What Insights Are and Are Not. Insights and summaries are for informational purposes only. They are not medical advice, clinical recommendations, or diagnoses. They are not a substitute for the judgment of a qualified healthcare professional. We encourage you to discuss any insights generated by the App with your doctor or care team before making any health-related decisions.

You will not acquire any rights in research, commercial products, or derivative works developed using de-identified data, and you will not receive compensation related to such uses unless explicitly described to you in a separate agreement.

8. Acceptable Use

You agree to use the App only for its intended purposes and in compliance with applicable law. You agree not to:

  • Knowingly provide false, inaccurate, or misleading health or account information;
  • Attempt to gain unauthorized access to the App, its systems, or another user's account;
  • Use automated tools (including bots, scrapers, or spiders) to access, extract, or collect data from the App;
    1. reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, models, algorithms, or underlying structure of the App, except to the extent such restriction is prohibited by law;
    2. scrape, harvest, or extract data from the App other than through permitted functionality;
    3. attempt to identify, re-identify, contact, or link any individual from de-identified, aggregated, or pseudonymized information made available through the App; or
    4. use the App or its outputs to train, benchmark, or improve another product or service without our written permission.
  • Interfere with or disrupt the integrity or performance of the App or its infrastructure;
  • Use the App for any commercial purpose without our express written consent; or
  • Use the App in any manner that violates applicable federal or state law, including HIPAA.

9. Intellectual Property

The App, including its design, software, algorithms, trademarks, logos, and all content we create (such as the format and structure of insights), is the intellectual property of Aurelis Insights and is protected by applicable copyright, trademark, and other laws.

Nothing in these Terms grants you any ownership of or license to our intellectual property beyond what is necessary to use the App as described herein. You may not use our name, logo, or marks without our prior written consent.

Our Services may use artificial intelligence to generate responses, suggestions, or other content based on Your Content and our trained models. You acknowledge that AI-generated content is provided for informational purposes and should be reviewed and verified before use in any formal business context.

10. Third-Party Services and Integrations

The App integrates with third-party services, including EHR platforms, health information networks, and data intermediaries. Your use of those third-party services is governed by their own terms and privacy policies, which we encourage you to review. We are not responsible for the practices, content, or availability of third-party services.

AI Service Providers. Our conversational chat features rely on third-party enterprise AI models provided by Amazon Web Services, Inc. (AWS). By choosing to use the chat feature and granting permission, you acknowledge that your inputs will be processed by these services securely in accordance with our Privacy Policy.

11. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURELIS INSIGHTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) ANY INSIGHTS OR DATA PRESENTED ARE COMPLETE OR CLINICALLY ACCURATE; OR (C) ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE APP IS AT YOUR OWN RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AURELIS INSIGHTS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES - INCLUDING LOSS OF DATA, LOSS OF HEALTH OPPORTUNITIES, OR PERSONAL INJURY - ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim arising under these Terms shall not exceed the greater of $100 or the amount you paid us in the 12 months preceding the claim.

Some states do not allow certain limitations of liability, so the above may not apply to you in full.

13. Indemnification

You agree to indemnify, defend, and hold harmless Aurelis Insights and its officers, directors, employees, agents, and successors from any claims, liabilities, losses, damages, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the App; (b) your violation of these Terms; (c) your submission of false or inaccurate information; or (d) your violation of any applicable law or the rights of any third party.

14. Termination

We may suspend or terminate your access to the App at any time, with or without notice, for conduct we reasonably believe violates these Terms, harms other users, creates legal or operational risk, or for any other reason. You may terminate your account at any time by contacting us at support@ourprisma.com.

Upon termination: your right to access the App ceases immediately; we will handle your data in accordance with our Privacy Policy and applicable law; and Sections 2, 7, 10, 12, 13, 14, and 17 of these Terms survive termination.

15. Changes to These Terms

We may update these Terms periodically. When we make material changes, we will notify you via email or prominent in-App notice at least 1 business day before changes take effect. The updated "Last Updated" date will reflect any revision. Your continued use of the App after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree, you should stop using the App and may request account deletion.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Informal Resolution First. Before initiating formal proceedings, you agree to contact us at legal@ourprisma.com and give us 30 days to attempt to resolve the dispute informally.

Binding Arbitration. If informal resolution fails, disputes shall be resolved by binding individual arbitration administered by JAMS under its applicable rules, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or prevent irreparable harm.

Class Action Waiver. You waive any right to participate in a class action lawsuit, class-wide arbitration, or representative proceeding. All claims must be brought in your individual capacity.

17. Contact Us

Aurelis Insights, Inc.

General inquiries: hello@ourprisma.com
Legal: legal@ourprisma.com
Privacy: privacy@ourprisma.com